Our Policies

Lodge Procedures

• Check-in: 3:00 PM - 6:00 PM.
• Check-out: 11:00 AM.
• If arriving outside of check-in times, please call to make arrangements.

Reservations and Cancellations

• The Aloft in the Smokies is an exclusive property where every guest reservation is both important and special to us. An advanced payment of one night's stay plus tax is taken upon reservation. If your travel plans change and you must cancel your reservation, please call us at least 7 (seven) days* prior to your arrival date to cancel your reservation less $35 processing fee per loft reserved.
• In the unlikely event that you must cancel with less than seven (7) days* notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can rebook your loft(s), a full or partial refund may be made less applicable processing fees.
• Rates/policies are subject to change and vary during high-impact periods and special requests. *A 30-day cancellation notice is required on whole house bookings, Multiple Loft Bookings, and for some holidays and special events.

Absolutely No Smoking Inside; however, designated outdoor smoking areas are available.